HSBC said that after two days of disruption for customers its online banking system is operating at full capacity.
Monday and Tuesday showed that business accounts were not running at its usual speed and some customers were unable to log onto the personal banking site but customers were able to log on since yesterday evening.
The disturbance which affected many customers was followed by John Hackett, HSBC’s chief operating officer, posting a video to Twitter apologising to customers for the hassle it has caused.
HSBC have said that the problem was due to a complex technical issue within its banking and mobile systems but has not given its 17 million customers a specific explanation.
All customers would be compensated for any losses caused by the issue and there was no personal data at risk during the disruption, Mr Hackett said.
This is not the first time HSBC has had a technical glitch as back in August 2015, 275,000 payments were prevented from going through.
Andrew Tyrie, the chair of the Treasury Select Committee, stated that he would question HSBC’s chief executive about why problems keep occurring.