Longer refund rights have come into effect under the Consumer Rights Act including new protection for people who buy digital content.
Any consumer who buys a faulty product is entitled to a full refund for up to 30 days after the purchase and this includes second-hand goods when bought through a retailer.
Customers buying digital content such as ebooks or online films and music will not be able to get a refund but can get a replacement if the downloads do not work.
Downloads can sometimes infect a device with a virus and if this happens then the provider would be liable to pay compensation for getting it removed.
In many shops, retailers do offer a refund to consumers who have changed their mind about a particular item but there is no statutory right to a refund.
The Consumer Rights Act says that products must be of good quality to match the value of the product and also be fit for purpose and meet the expectations of the consumer.